• 
  About us Terms & Conditions Prices Testimonials Razorcat talesToday's Deal
• 
  Tours Rides Special Occasions Weddings Corporate Events Portraits Media
• 
  Bath Castle Combe Lacock Bradford on Avon Avebury Stonehenge Premium Package U-Tours
• 
  Joy Rides Weddings Special Occasions Corporate Events
• 
• 
• 
• 
  Photo Gallery Video Gallery
• 
• 

Privacy Policy

Razorcat Tours is strongly committed to protecting the privacy of its website users and customers. We have written this privacy policy to outline the specific information we collect, how we use this information, and what options you have in sharing this information with us.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th April 2010.

We may collect the following information about you:

· Details of your visits to our website and the resources that you access

· Information that you provide about yourself if you complete a form on our website – this may include your name, address, email address, phone number and credit card details

· Information that you provide about other people – for example if you order a gift voucher online and want it sent directly to the recipient, you will need to submit the recipient’s name, address and phone number

· Information that you provide when you communicate directly with us for any reason, such as via email, letter or telephone.

The Private Hire Operators’ Licence (Section 56(2) of the Local Government (Miscellaneous Provisions) Act 1976 requires that we keep particular records of every booking of the Private Hire vehicle. These records include: the time and date of booking; the name and address of hirer; number of persons to be carried; how the booking was made (i.e. by telephone, in person etc); the time of pick up; the point of pick up; the destination; name and licence number of driver; vehicle to be used and details of any complaint received in respect of any driver, vehicle or operator.

What do we do with the information we gather? The information we gather about your visit to our website enables us to improve our services and to provide statistical information regarding the use of our site. Such information will not identify you personally.

We use the information you provide about yourself when placing an order (by telephone or online) only to complete that order. We do not share this information with any outside parties except to the extent necessary to complete that order. We offer the use of a secure server. All supplied sensitive/ credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your financial details will not be stored by us in any way.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Any correspondence you send to us will be retained in your customer record in order to keep records of our relationship with you.

We use return email addresses to answer the emails we receive. Such addresses are not shared with outside parties.

Occasionally we may use your contact details (postal address or email address) to notify you about changes to our services, for statistical or survey purposes or to provide you with information about promotions and special offers. If you do not wish to be contacted for these purposes, we offer you a range of ways you can opt out:

· Send an email to info@razorcattours.com, writing “unsubscribe” in the subject heading

· Call us on 01225 745708

· Write to us at Razorcat Tours, 7 Tutton Hill, Colerne, Wiltshire, SN14 8DN

Razorcat Tours is a registered data controller under the Data Protection Act 1998 (the “Act”). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and is processed fairly and lawfully.

Please be aware that although we use every reasonable effort to safeguard the security of your personal information, transmissions made on or through the Internet are vulnerable to attack and cannot be guaranteed to be secure. In addition, submissions made via email are not protected by SSL technology and are vulnerable to interception during transmission. You hereby acknowledge that Razorcat Tours is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

We may contract with other companies to provide certain services including credit card processing, shipping and name and address verification. We provde these companies with only the information they need to perform their services and work closely with them to ensure your privacy is respected and protected. These companies are prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than Razorcat Tours.

Sometimes we may be required to disclose specific information upon government request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purpsoes.

We may transfer your personal information to a successor in interest to Razorcat Tours if Razorcat Tours is acquired by or merged with another organization. In such an event, we will use reasonable efforts to notify you (either by posting notice on the website or by email to you at the last known email address) before information about you is transferred and becomes subject to a different privacy policy, provided however, in the event we fail to notify you, your personal information will still be transferred but subject to this Privacy Policy.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We do not intentionally collect information from persons under the age of 17.

Controlling your personal information

Razorcat Tours endeavours to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Razorcat Tours, 7 Tutton Hill, Colerne, Wiltshire SN14 8DN.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address or email us at info@razorcattours.com. We will promptly correct any information found to be incorrect.

How to contact us

Should you have any questions about this privacy policy, please call us on 01225 745708 or send us an email at info@razorcattours.com.